I turn messy operations into reliable data products. That means rebuilding reporting, joining fragmented systems, improving how teams plan and measure work, and translating complex customer journeys into clear decisions. Hized is where that work is becoming a focused consultancy and product practice.
Leading the modernisation of customer-care data and reporting: rebuilding operational models, improving governance, managing forecasting and BPO performance, and creating a dependable analytics layer across Salesforce, Aircall, Databricks, Tableau, Power BI and Excel.
Hized brings together my consultancy work and the tools I build around it: practical data strategy, automated pipelines, operational reporting, KPI design and lightweight internal products. The focus is simple — systems that teams can trust, understand and actually use.
A considered consumer product exploring personal collections and digital keepsakes. Mantel remains part of my product story, but active development has taken a back seat while I concentrate on Hized and my current data work.
A practical data and automation practice for teams that have outgrown spreadsheets, fragile reporting and disconnected systems.
Hized will become the home for my consulting work, technical case studies and small products. Current themes include reporting modernisation, operational analytics, ETL reliability, workforce planning and customer-journey insight.
The best operational improvements look obvious — but only after someone has done the work of finding them.
A field guide to the numbers that actually move an operation — and the ones that merely look important on a dashboard.
Read the essayThe blog will hold practical notes, case studies and working ideas from the systems I build and the teams I help modernise.
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