Josh Currie

Data Analyst
Operations Expert
Customer Experience

About Me

Data Analyst with a solid 7-year track record in leveraging advanced analytics and business intelligence tools to drive strategic development and operational efficiency. Proficient in SQL, Python, and data visualization, with a proven ability to enhance data workflows and automate processes, saving significant manual hours. Passionate about transforming complex data sets into actionable insights that support informed decision-making and future innovations.

  • Age 28
  • Residence Ireland
  • Address County Monaghan, Carrickmacross
  • e-mail josh@josh.onl
  • Phone +44 7365803724

Data Analysis

I specialize in transforming raw data into actionable insights across Operations, Sales, Commercial, Finance, and other business functions. Through advanced analytics, automation, and reporting, I empower teams to make data-driven decisions, optimize processes, and enhance overall efficiency.

BI Development

With expertise in Power BI, SQL, and Python, I develop scalable and interactive business intelligence solutions that turn complex data into clear, visual reports. By integrating automation and real-time dashboards, I help businesses gain deeper insights, improve reporting accuracy, and streamline decision-making.

Operational Excellence & Customer Service

Having led operational excellence initiatives, I focus on optimizing workflows, automating repetitive tasks, and improving customer service metrics. Through data-driven strategies and AI-enhanced solutions, I help businesses enhance service quality, reduce inefficiencies, and drive sustainable growth.

Customer Experience

I leverage data analytics and automation to enhance customer interactions, streamline support operations, and improve user satisfaction. By integrating AI-powered copilots and self-service analytics, I help organizations deliver more personalized, efficient, and high-quality customer experience.

CV

Experience

2024 - Current
Activ8 Solar Energies

Data Analyst

As the sole Data Analyst supporting multiple business functions, I design and implement data solutions that integrate analysis, business intelligence, and automation. I develop robust ETL pipelines, optimize databases, and create interactive Power BI reports, enabling teams to make informed decisions and streamline operations. My work has driven efficiency improvements by automating low-value reporting tasks, saving the business over 1,000 hours annually.

2022 - 2024
Entain

Head of Operational Excellence

Led the operational excellence strategy for a global gaming and sports betting company, focusing on data-driven improvements, process automation, and customer service enhancements. Developed self-service analytics tools, improved customer support KPIs, and championed a data-centric approach to decision-making. Managed a multinational team and drove large-scale business transformations to enhance efficiency and user satisfaction.

2021 - 2022
Entain

Operations Manager

Managed operational improvements and data analytics initiatives to optimize customer service and business processes. Oversaw the integration of Medallia for customer experience tracking and played a key role in developing performance metrics that improved service delivery and operational efficiencies.

2021 - 2021
Entain

Business Analyst

Developed and implemented key operational KPIs for customer service, quality assurance, and first-contact resolution. Designed data-driven solutions to enhance reporting structures, optimize workflows, and improve overall business performance.

2019 - 2021
Entain

Customer Operations Optimisation Analyst

Analyzed and improved customer support operations using data-driven methodologies. Focused on process automation, reporting enhancements, and integrating advanced analytics tools to optimize customer interactions and support efficiency.

Data Skills

SQL

95%

PowerBI (DAX & M Query)

90%

Python

75%

Excel

100%

Power Automate/Flow

75%

Knowledges

  • Data Analytics
  • Business Intelligence
  • SQL
  • Python
  • Power BI
  • Automation
  • ETL
  • API Integration
  • Dashboarding
  • Reporting
  • Data Visualization
  • Customer Experience
  • Operational Excellence
  • Process Optimization
  • Stakeholder Engagement
  • Data Engineering
  • Performance Metrics
  • Problem-Solving
  • Communication
  • Time Management
  • Flexibility
  • Customer Support
  • Quality Assurance
  • KPI Development
  • Strategic Planning
  • Change Management
  • Continuous Improvement
  • Cross-Functional Leadership
  • Database Management
  • Tool Integrations
  • AI Copilots
  • Self-Service Analytics

Portfolio

ETL Pipelines

ETL Pipelines

Engineering
Report Generation

Report Generation

Automation
Demographic Analysis

Demographics Analysis

Analysis
Commericial Dashboard

Commercial/Sales Dashboard

Visualisation
Customer Service Dashboard

Customer Service Dashboard

Visualisation
AI Projects

AI Side Projects

Personal

Blog

PowerBI
Mastering Data with SQL and DAX: A Power BI Synergy
29 Mar 2025

Mastering Data with SQL and DAX: A Power BI Synergy

Contact

Carrickmacross

+447365803724

josh@josh.onl

Freelance Available

How Can I Help You?