Improve how the operation works
Process optimisation, governance, partner performance, forecasting and practical change across European Customer Care.
Josh Currie / 2026
I build better operations.
I combine operational excellence, analytics, automation and product thinking to improve customer experience at scale. Alongside my role leading Operational Excellence for European Customer Care at Hertz, I’m building Hized—a consultancy focused on modern data platforms, AI and operational transformation.
Current roleOperational Excellence Manager
OrganisationEuropean Customer Care · Hertz
BuildingHized · Data, AI & Operations
Positioning
I work where operations, customer experience and technology meet—turning fragmented processes and data into clearer decisions, stronger controls and useful systems.
What I do
Four connected disciplines
Make performance legible
Reporting strategy, KPI design, customer journey analysis and decision support across Salesforce, Aircall, Databricks, Power BI and Tableau.
Remove repetitive work
ETL, internal tooling and monitored workflows that reduce manual effort and improve the reliability of operational data.
Build systems people use
Interfaces, decision tools and products designed around the real workflow rather than an abstract feature list.
Selected projects
Primary and earlier ventures
Hized
The home for my consultancy and future products: modern data platforms, AI-enabled operations, reporting systems and practical automation.
Explore Hized →Mantel
A consumer product experiment focused on personal collections, thoughtful interaction design and calm software.
View Mantel →Blog
Read the Blog →Notes from the work.
Essays on data systems, customer operations, operational excellence, leadership and building Hized.
Contact
Work, ideas and selective engagements
hello@josh.onl
For analytics, automation, operational improvement or Hized enquiries.
Send an email →Josh Currie
Professional experience, current work and updates.
Open LinkedIn →