Josh Currie
Data, Operations & CX
Josh Currie
About Me
I'm a customer-focused data analyst with extensive experience in transforming complex datasets into actionable insights across diverse business functions, including Operations, Sales, Commercial, Customer Support, QEHS, Procurement, Finance, Marketing, and more. In my current role, I develop and maintain robust data engineering solutions and automated ETL processes, ensuring high-quality, accurate, and timely data delivery. I specialize in creating impactful reporting through Python-generated PDFs and interactive Power BI visualizations, significantly improving decision-making and operational efficiency. My proactive approach to identifying and automating manual reporting tasks has saved over 1,000 hours annually, while my expertise in integrating third-party APIs enriches internal datasets, enhancing overall analytical capabilities. Additionally, I've supported the development of AI-driven solutions, further reducing workload and driving innovation. Passionate about leveraging data analytics and automation, I thrive on streamlining business processes, promoting data-driven cultures, and continuously exploring innovative ways to improve performance and efficiency.
- Age 28
- Residence Ireland
- Address County Monaghan, Carrickmacross
- e-mail josh@josh.onl
- Phone +44 7365803724
CV
Experience
2024 - Current
Activ8 Solar EnergiesData Analyst
As the sole Data Analyst supporting multiple business functions, I design and implement data solutions that integrate analysis, business intelligence, and automation. I develop robust ETL pipelines, optimize databases, and create interactive Power BI reports, enabling teams to make informed decisions and streamline operations. My work has driven efficiency improvements by automating low-value reporting tasks, saving the business over 1,000 hours annually.
2022 - 2024
EntainHead of Operational Excellence
Led the operational excellence strategy for a global gaming and sports betting company, focusing on data-driven improvements, process automation, and customer service enhancements. Developed self-service analytics tools, improved customer support KPIs, and championed a data-centric approach to decision-making. Managed a multinational team and drove large-scale business transformations to enhance efficiency and user satisfaction.
2021 - 2022
EntainOperations Manager
Managed operational improvements and data analytics initiatives to optimize customer service and business processes. Oversaw the integration of Medallia for customer experience tracking and played a key role in developing performance metrics that improved service delivery and operational efficiencies.
2021 - 2021
EntainBusiness Analyst
Developed and implemented key operational KPIs for customer service, quality assurance, and first-contact resolution. Designed data-driven solutions to enhance reporting structures, optimize workflows, and improve overall business performance.
2019 - 2021
EntainCustomer Operations Optimisation Analyst
Analyzed and improved customer support operations using data-driven methodologies. Focused on process automation, reporting enhancements, and integrating advanced analytics tools to optimize customer interactions and support efficiency.
Data Skills
SQL
PowerBI (DAX & M Query)
Python
Excel
Power Automate/Flow
Knowledges
- Data Analytics
- Business Intelligence
- SQL
- Python
- Power BI
- Automation
- ETL
- API Integration
- Dashboarding
- Reporting
- Data Visualization
- Customer Experience
- Operational Excellence
- Process Optimization
- Stakeholder Engagement
- Data Engineering
- Performance Metrics
- Problem-Solving
- Communication
- Time Management
- Flexibility
- Customer Support
- Quality Assurance
- KPI Development
- Strategic Planning
- Change Management
- Continuous Improvement
- Cross-Functional Leadership
- Database Management
- Tool Integrations
- AI Copilots
- Self-Service Analytics
