Operational Excellence Manager
Supporting European Customer Care at Hertz across performance insight, customer journeys, vendor oversight, process improvement, forecasting, controls and senior decision support.
About
Operator, analyst and builder.
I’m Josh Currie, an Operational Excellence Manager working across European Customer Care at Hertz, and the founder of Hized.
Background
My work has moved from customer operations into analytics, operational excellence and product building. The common thread is simple: understand the real workflow, make the problem visible, then build something useful.
Founder, Hized
Building a consultancy and product practice focused on modern data platforms, AI-enabled operations, reporting systems and automation.
Close to the detail
I prefer getting into the actual data, process and interface. Strategy is most useful when it stays connected to implementation.
Systems that compound
Operational models, customer analytics, BI, automation, internal tools and products that become more useful over time.