Trusted data foundations
Source integration, modelling, KPI governance and monitored pipelines that replace fragmented reporting with reliable operational evidence.
Hized is the centre of my independent work. The wider portfolio reflects the same approach: understand the workflow, establish trusted evidence and build something that improves the decision or removes the friction.
Hized is a consultancy and product practice shaped by the experience of building an operational analytics capability from the ground up. It focuses on reliable data foundations, governed reporting, practical automation and AI-enabled workflows that solve a defined business problem.
Built around operational outcomes
Source integration, modelling, KPI governance and monitored pipelines that replace fragmented reporting with reliable operational evidence.
Executive insight, operational dashboards and reporting rhythms designed around the decision and the action—not the visual alone.
Workflows, integrations and AI-assisted tools that remove repetitive effort, strengthen controls and stay visible when something fails.
Anonymised patterns, not client case studies
Integrated operational systems, established a central data model and created a daily reporting capability with monitoring and alerting.
Replaced forms and cross-checking with calculated journeys and payment outputs, removing more than 500 hours of annual manual effort.
Moved beyond headline NPS by linking customer effort, clarity and knowledge ratings to contact reasons and operational performance.
A consumer product concept for personal collections. Mantel explored calm interaction design, editorial interfaces and the challenge of building software that feels considered rather than crowded.