Projects

Systems built around real operational problems.

Hized is the centre of my independent work. The wider portfolio reflects the same approach: understand the workflow, establish trusted evidence and build something that improves the decision or removes the friction.

Active · Selective independent work

Hized

Hized is a consultancy and product practice shaped by the experience of building an operational analytics capability from the ground up. It focuses on reliable data foundations, governed reporting, practical automation and AI-enabled workflows that solve a defined business problem.

Data strategyOperational insightAI & automationDecision systems
  • RoleFounder & consultant
  • StatusActive
  • ApproachQuestion → evidence → action → monitoring
  • DirectionConsultancy + reusable products

Hized capabilities

Built around operational outcomes

01

Trusted data foundations

Source integration, modelling, KPI governance and monitored pipelines that replace fragmented reporting with reliable operational evidence.

02

Decision systems

Executive insight, operational dashboards and reporting rhythms designed around the decision and the action—not the visual alone.

03

Practical automation

Workflows, integrations and AI-assisted tools that remove repetitive effort, strengthen controls and stay visible when something fails.

Examples from the work

Anonymised patterns, not client case studies

DATA CAPABILITY

From spreadsheets to a governed reporting estate

Integrated operational systems, established a central data model and created a daily reporting capability with monitoring and alerting.

FIELD OPERATIONS

Automated travel and subsistence controls

Replaced forms and cross-checking with calculated journeys and payment outputs, removing more than 500 hours of annual manual effort.

CUSTOMER OPERATIONS

Connected customer feedback to service delivery

Moved beyond headline NPS by linking customer effort, clarity and knowledge ratings to contact reasons and operational performance.

Paused · Earlier product exploration

Mantel

A consumer product concept for personal collections. Mantel explored calm interaction design, editorial interfaces and the challenge of building software that feels considered rather than crowded.

Consumer productEditorial UINext.jsSupabase
  • RoleFounder, designer & builder
  • StatusPaused
  • FocusPersonal collections
  • ValueProduct and design exploration